Refund Policy

Refund

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.


Refunds (if applicable)
Once your return is received, we will send you an email to let you know that we have received the returned item.
Your refund is then processed and your credit card or original payment method is automatically credited within 1-2 days.

Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all these steps and you still have not received your refund, contact us at the following address: contact@francetec.fr


Exchanges (if applicable)

If you need to replace yours, please email us at contact@francetec.fr and send your item to: 7 rue de la croix moreau, paris, 75018, France.

You are responsible for paying for shipping costs associated with returning your item. They are non-refundable. If you receive a refund,

Depending on where you live, the time it may take for your exchanged product to arrive, may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.